REAP YOUR REWARDS on YOUR Excellent Customer Service And Join the MHWC Incentive Program!
While MHWC consistently has provided highly competitive rates, we also look for innovative ways to maintain our leadership position in the manufactured housing industry and provide additional perks to our Members. Together with RWC, our national new home warranty affiliate, MHWC offers an exclusive Incentive Program as one such added benefit to Membership.
Qualifying Members can effectively reduce their overall warranty costs simply by maintaining a high level of quality construction and customer service. The result is that Members may receive “cash” back for their excellent claims track record.
One of the many advantages of your membership in the MHWC Warranty Program is the marketing support available for your use. You can enhance your sales strategy for today’s competitive marketplace by taking full advantage of MHWC’s marketing essentials.
When you include an MHWC warranty with your homes, you’re using one of the most reliable warranty products on the market, especially when compared to those companies self-insuring. Make certain you make your customers aware of the extra lengths you are going to provide them with security. We are confident that the average homebuyer today will be impressed with the level of concern you demonstrate and appreciate the extra layer of protection on their new home.
Issues with buyers can happen to any new home Manufacturer or Builder/Dealer. When a question or dispute arises, MHWC’s warranty provides an unbiased and impartial tool to reference in customer service discussions.
MHWC’s home warranty standards are clearly written based on accepted HUD-Code industry guidelines. These standards establish a reasonable third-party foundation to evaluate perceived problems. MHWC’s dispute resolution process includes FREE mediation to resolve issues. If needed, a formal binding arbitration process is also available.
Member’s liability is limited to the specific warranty term and coverage detailed in the warranty book.
MHWC makes available informative ‘refresher’ courses on various warranty program topics. These training seminars are FREE and are in-depth discussions of any marketing, enrollment and warranty resolutions questions you or your staff may have. Include your sales people, service technicians, administrative personnel, etc.
Topics covered may include: Where to find coverage items, how to determine a structural defect, avoiding foundation perils, warranty resolution process, limiting your liability, overview of all products and services available to you as a member.
Schedule a seminar for your company by contacting us toll free at 800-247-1812, Ext. 2149 or email us at sales@mhwconline.com.
