Schedule a seminar for your company by contacting us at 800-247-1812, Ext. 2188 or email us at firstname.lastname@example.org
It’s competitive out there and customers are looking for the best value in the HUD-Code manufactured homes they buy. Savvy buyers are not only thinking about the features they want in a home, but the “what if’s” down the road. What if something happens to my home’s rafters or beams or mechanical systems? With a new home warranty from MHWC, your buyer will have an excellent safety net in place should an issue arise. Knowing the home is protected long after the sale gives them assurance and you benefit from an enhanced reputation, an excellent marketing tool and the best warranty program on the market.
MHWC is insured by a company which has over $130 million in surplus equity (as of December 31, 2022) and is rated "A- (Excellent)" by A.M. Best. Together with national affiliate, RWC, the warranty companies have 40 years’ experience & over 4 million homes warranted. That’s a new home warranty company you can depend on for stability and experience.
MHWC has over 30 years of experience providing manufactured home warranties to the HUD-Code industry.
MHWC, along with affiliate Residential Warranty Company, LLC, has warranted over 4 million homes.
Since 2001, MHWC’s Insurer has maintained a rating of “A- (Excellent)” from A.M. Best.
Insurer’s financial stability is beyond reproach which has over $130 million in surplus equity. (as of 12/31/22).
Member benefits include a wide selection of affordable warranty plans to choose from and FREE marketing materials; all excellent tools to help enhance and market your homes.
One of the many advantages of your membership in the MHWC Warranty Program is marketing support. You can enhance your sales strategy for today’s competitive market by taking full advantage of MHWC’s FREE marketing essentials - like signs, brochures, and decals.
When you include an MHWC warranty with your homes, you’re using one of the most reliable warranty products on the market, especially when compared to those companies self-insuring. So, be sure to let your customers know about that extra layer of protection on the homes you build.
All the MHWC marketing materials are FREE.....
Model Home & Sales Office Easels
MHWC makes available informative ‘refresher’ courses on various warranty program topics. These training seminars are FREE and are in-depth discussions of any marketing, enrollment and warranty resolutions questions you or your staff may have. Include your sales people, service technicians, administrative personnel, etc.
Warranty book layout: where to find content, warranty standards, dispute resolution/claims process, etc.
Coverage, exclusions and determination of responsibility.
Structural defect definition and determination.
Avoiding foundation perils.
Warranty resolution/claims process.
Making the warranty work effectively for fair customer service.
Limits to your liability, especially from unreasonable homeowner demands.
Overview of all products and services available by virtue of your Membership. We don’t want you to miss out on a thing!
MHWC’s home warranty standards are clearly written based on accepted HUD-Code industry guidelines. These standards establish a reasonable third-party foundation to evaluate perceived problems.
Issues with buyers can happen to any new home Manufacturer or Builder/Dealer. When a question or dispute arises, MHWC’s warranty provides an unbiased and impartial tool to reference in customer service discussions.
MHWC’s dispute resolution process includes FREE mediation to resolve issues. If needed, a formal binding arbitration process is also available.
Members’ liability is limited to the specific warranty term and coverage detailed in the warranty book.
Warranty Training Seminars are FREE.
Q: I neglected to enroll a home. What can I do to get a warranty?
A: Simply call the Member Services Dept. at 800-247-1812 and we can assist you.
Q: I misplaced my warranty documents for a home I enrolled. What do I do?
A: Help is a phone call away! Call the Member Services Dept. at 800-247-1812.
Q: I need to correct information on the Manufacturer's Enrollment form. Can I make the needed changes myself?
A: Documents sent to you are legal documents and therefore cannot be changed by anyone other than MHWC. Call us and we will issue a new corrected form for you.
Q: I've enrolled several homes under a couple different MHWC programs. How do I know I have the right form with the right warranty book for each one?
A: For Manufacturers: "Program 1" on the enrollment form is the Full Coverage Warranty #929; "Program 2" is the Structural Only Coverage Warranty #925.
Q: What happens if the home is sold?
A: The MHWC Warranty transfers automatically to subsequent owners throughout the stated warranty term. No fees or forms are required. However, the warranty may be voided in the case of a foreclosure.
Q: Is it possible to extend a warranty past the stated term?
Q: How do I renew my warranty membership?
A: You will be sent a renewal package 60 days prior to your expiration. Instructions on how to renew will be included. If you need a duplicate package, contact our Membership Dept. at 800-247-1812 or email@example.com. If you already have your package but have questions, either contact your Account Executive or the Membership Dept. for assistance.
Q: What is covered under my MHWC warranty?
A: Because MHWC and its affiliates offer a variety of programs, you need to refer to the warranty document issued for each home for the description of coverage.
Q: The homeowners and my company have reached an impasse. How do they begin the claims/warranty resolution process?
A: Every MHWC warranty book contains a detailed description of the warranty resolution procedures which must be followed to formally begin the dispute process. MHWC must receive written documentation from the Homeowner and in the format specified.
Q: Does MHWC ever inspect the issues?
A: Yes, depending upon the issue and if the Insurer is the Warrantor, MHWC, as the Administrator, may perform an inspection of the disputed issues. MHWC also reserves the right to perform an inspection at any time following receipt of proper notice of the request for warranty performance.
Q: What is involved in resolving a claim or issue with the home?
A: When there is an issue with a home, lack of communication is often the root of a dispute. Frequently, MHWC is able to resolve disputes simply by taking on the role of mediator to assist the other parties in coming up with a fair and reasonable agreement, based on the warranty standards provided. An integral part of MHWC's warranty resolution process is mediating disputes between Members and Homeowners, before going onto formal arbitration or costly litigation.
Mediation - an informal process involving the MHWC Member, the Homeowner and MHWC during the Member's term of responsibility. No fees are assessed during this initial process.
Arbitration - a formal process conducted by a neutral, independent arbitrator to resolve disputes if a resolution is not reached during mediation. MHWC chooses arbitrators with experience in arbitrating residential construction matters. The Arbitrator's decision is binding on all parties, unless prohibited by law. Arbitration fees are initially paid by the homeowner but the final decision on payment is made by the arbitrator.
Q: We are out of sample warranty books. Is it possible to get more?
A: Sample warranty books are available FREE of charge to MHWC Members. Place your order either by phone at 800-247-1812, ext. 2459 or by email at firstname.lastname@example.org.
Q: I see value in adding the MHWC logo to my website and my own company's brochures. Can you send me the logo?
Q: Are there other kinds of marketing materials like brochures or lot signs? What do they cost?
A: Yes, MHWC offers a variety of brochures, table displays, lot signs, etc designed to enhance your sales strategy for today’s competitive marketplace. Membership in MHWC means all these items are available to you at no additional charge!