Schedule a seminar for your company by contacting us at 800-247-1812, Ext. 2188 or email us at sales@mhwconline.com
800-247-1812 | info@mhwconline.com
New Home Warranties
for Manufactured Homes
for Manufactured Homes
800-247-1812 | info@mhwconline.com
Buyers are looking for experienced, dependable builders. They want assurance that their home will be built with excellent care. One way to stand confidently behind your craftsmanship is to place an MHWC warranty on the homes you build.
With 32 years of focus and commitment to the HUD-Code Industry, MHWC has got what it takes to effectively manage your risk and protect your bottom line.
You'll benefit from:
Because of advancements in technology & an ever increasing demand for affordable homes, the manufactured housing industry has experienced continued growth. MHWC provides another important reason for buyers to consider manufactured homes – the MHWC 10 year written & insured manufactured homes warranty, providing benefits & assurance that lasts long after the sale.
MHWC Members can benefit from their own good claims experience by joining our exclusive Incentive Program. Qualifying Members effectively reduce their overall warranty costs by maintaining a high level of quality construction and customer service.
Platinum Advantage is an innovative program enabling buyers to extend warranty coverage on appliances & systems in new or pre-owned homes sold through a builder/dealer. Flexibility is the cornerstone of the program which allows for choices in service fee, warranty term and even repair providers.
Key Estates is offered to Real Estate Professionals & is an economical, certified extended warranty for appliances & mechanical systems for homes in real estate transactions. Unique to Key Estates is the option to include economically-priced coverage on major structural components of an existing home in addition to the traditional appliances & systems coverage. More components are covered as “standard” than most of our competitors’ products.
MHWC has over 30 years of experience providing manufactured home warranties to the HUD-Code industry.
MHWC, along with affiliate Residential Warranty Company, LLC, has warranted over 4 million homes
Since 2001, MHWC’s Insurer has maintained a rating of “A- (Excellent)” from A.M. Best
Insurer’s financial stability is beyond reproach which has over $130 million in surplus equity (as of December 31, 2022).
Member benefits include a wide selection of affordable warranty plans to choose from and FREE marketing materials; all excellent tools to help enhance and market your homes.
One of the many advantages of your membership in the MHWC Warranty Program is marketing support. You can enhance your sales strategy for today’s competitive market by taking full advantage of MHWC’s FREE marketing essentials - like signs, brochures, and decals.
When you include an MHWC warranty with your homes, you’re using one of the most reliable warranty products on the market, especially when compared to those companies self-insuring. So, be sure to let your customers know about that extra layer of protection on the homes you build.
All the MHWC marketing materials are FREE.....
Consumer Brochures
Brochure Holders
Sample Warranties
Document Folders
Model Home & Sales Office Easels
Window Decals
Lot/Rider Signs
Order your supplies easily by:
info@mhwconline.com
800-247-1812 ext 2459
MHWC makes available informative ‘refresher’ courses on various warranty program topics. These training seminars are FREE and are in-depth discussions of any marketing, enrollment and warranty resolutions questions you or your staff may have. Include your sales people, service technicians, administrative personnel, etc.
Warranty book layout: where to find content, warranty standards, dispute resolution/claims process, etc.
Coverage, exclusions and determination of responsibility.
Structural defect definition and determination.
Avoiding foundation perils.
Warranty resolution/claims process.
Making the warranty work effectively for fair customer service.
Limits to your liability, especially from unreasonable homeowner demands.
Overview of all products and services available by virtue of your Membership. We don’t want you to miss out on a thing!
Schedule a seminar for your company by contacting us at 800-247-1812, Ext. 2188 or email us at sales@mhwconline.com
MHWC’s home warranty standards are clearly written based on accepted HUD-Code industry guidelines. These standards establish a reasonable third-party foundation to evaluate perceived problems.
Issues with buyers can happen to any new home Manufacturer or Builder/Dealer. When a question or dispute arises, MHWC’s warranty provides an unbiased and impartial tool to reference in customer service discussions.
MHWC’s dispute resolution process includes FREE mediation to resolve issues. If needed, a formal binding arbitration process is also available.
Members’ liability is limited to the specific warranty term and coverage detailed in the warranty book.
Warranty Training Seminars are FREE.
Member Services
Q: What is covered under my MHWC warranty?
A: Because MHWC and its affiliates offer a variety of programs, you need to refer to the warranty document issued for each home for the description of coverage.
Q: How do I renew my warranty membership?
A: You will be sent a renewal package 60 days prior to your expiration. Instructions on how to renew will be included. If you need a duplicate package, contact our Membership Dept. at 800-247-1812 or membership@mhwconline.com. If you already have your package but have questions, either contact your Account Executive or the Membership Dept. for assistance.
Q: I neglected to enroll a home. What can I do to get a warranty?
A: Simply call the Enrollments Dept. at 800-247-1812 and we can assist you.
Q: I misplaced my warranty documents for a home I enrolled. What do I do?
A: Call the Enrollments Dept. at 800-247-1812.
Q: I need to correct information on the Manufacturer’s Enrollment form. Can I make the needed changes myself?
A: Documents sent to you are legal documents and therefore cannot be changed by anyone other than MHWC. Call us and we will issue a new corrected form for you.
Q:
I’ve enrolled several homes under a couple different MHWC programs. How do I know I have the right form with the right warranty book for each one?
A: For Manufacturers: “Program 1” on the enrollment form is the Full Coverage Warranty # 929; “Program 2” is the Structural Only Coverage Warranty # 925.
Q: What happens if the home is sold?
A: The MHWC Warranty transfers automatically to subsequent owners throughout the stated warranty term. No fees or forms are required. However, the warranty may be voided in the case of a foreclosure.
Q: Is it possible to extend a warranty past the stated term?
A: No.
Q: How do I verify that all my homes are properly enrolled?
A: Enrollment reports are available from the Enrollment Dept. Also, MHWC offers monthly 'aging reports' on homes that have been enrolled for 6 months but never finalized.
Q: I need a HUD Acceptance Letter for a lender. What do I do?
A: HUD Acceptance Letters for FHA/VA closings are available upon request. Call the Enrollments Dept. at 800-247-1812.
Q: My homeowner never received their validation sticker. What should I do?
A: Have your homeowner contact the Enrollments Dept. at 800-247-1812 to request a duplicate sticker.
Q: I've enrolled several homes under a couple different MHWC programs. How do I know I have the right form with the right warranty book for each one?
A: Builders/Dealers: a number prints across the bottom of the Application for Warranty form which will include the form # and the revision date of the book to use.
Marketing
Q: We are out of sample warranty books. Is it possible to get more?
A: Sample warranty books are available FREE of charge to MHWC Members. Place your order either by phone at 800-247-1812, ext. 2459 or by email at info@mhwconline.com.
Q: I want to add the MHWC logo to my website and my own company's brochures. Can you send me the logo?
A: Absolutely! Either call us at 800-247-1812, ext. 2169 or send us a quick email at info@mhwconline.com. OR you can download it directly from our website right now.
Q: Are there other kinds of marketing materials like brochures or lot signs? What do they cost?
warranty resolution/CLAIMS
Q: My homeowners and I have reached an impasse. How do they initiate the warranty resolution process?
A: Every MHWC warranty book contains a detailed description of the warranty resolution procedures which must be followed to formally begin the dispute process. MHWC must receive written documentation from the Homeowner in the format specified. This notice may be sent in writing to the administrator's address or by email to warranty.resolution@mhwconline.com. For convenience, resolution inquiries may be started online.
Q: Does MHWC ever inspect the issues?
A: Yes, depending upon the issue and if the Insurer is the Warrantor, MHWC, as the Administrator, may perform an inspection of the disputed issues. MHWC also reserves the right to perform an inspection at any time following receipt of proper notice of the request for warranty performance.
Q: What is "warranty resolution"?
A: When there is an issue with the home, a lack of communication between the homeowner and the manufacturer/builder is often the root of a dispute. Frequently, MHWC is able to resolve disputes simply by taking on the role of mediator to assist the other parties in coming up with a fair and reasonable agreement, based on the warranty standards provided. An integral part of MHWC’s warranty resolution process is mediating disputes between Members and Homeowners, before going onto formal arbitration or costly litigation.
Mediation – an informal process involving the MHWC Member, the Homeowner and MHWC during the Member’s term of responsibility. No fees are assessed during this initial process.
Arbitration – a formal process conducted by a neutral, independent arbitrator to resolve disputes if resolution is not reached during mediation. MHWC chooses arbitrators with experience in arbitrating residential construction matters. The arbitrator’s decision is binding on all parties, unless prohibited by law. Arbitration fees are initially paid by the homeowner but the final decision on payment is made by the arbitrator.
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