Simply call the Enrollments Dept. at 800-247-1812 and we can assist you.
Help is a phone call away! Call the Enrollments Dept. at 800-247-1812.
Documents sent to you are legal documents and therefore cannot be changed by anyone other than MHWC. Call us and we will issue a new corrected form for you.
For Manufacturers: “Program 1” on the enrollment form is the Full Coverage Warranty # 929; “Program 2” is the Structural Only Coverage Warranty # 925.
The MHWC Warranty transfers automatically to subsequent owners throughout the stated warranty term. No fees or forms are required. However, the warranty may be voided in the case of a foreclosure.
Every MHWC warranty book contains a detailed description of the warranty resolution procedures which must be followed to formally begin the dispute process. MHWC must receive written documentation from the Homeowner and in the format specified.
Yes, depending upon the issue and if the Insurer is the Warrantor, MHWC, as the Administrator, may perform an inspection of the disputed issues. MHWC also reserves the right to perform an inspection at any time following receipt of proper notice of the request for warranty performance.
Lack of communication is often the root of a dispute. Frequently, MHWC is able to resolve disputes simply by taking on the role of mediator to assist the other parties in coming up with a fair and reasonable agreement, based on the warranty standards provided. An integral part of MHWC’s warranty resolution process is mediating disputes between Members and Homeowners, before going onto formal arbitration or costly litigation.
Mediation – an informal process involving the MHWC Member, the Homeowner and MHWC during the Member’s term of responsibility. No fees are assessed during this initial process.
Arbitration – a formal process conducted by a neutral, independent arbitrator to resolve disputes if resolution is not reached during mediation. MHWC chooses arbitrators with experience in arbitrating residential construction matters. The arbitrator’s decision is binding on all parties, unless prohibited by law. Arbitration fees are initially paid by the homeowner but the final decision on payment is made by the arbitrator.
Because MHWC and its affiliates offer a variety of programs, you need to refer to the warranty document issued for each home for the description of coverage.
You will be sent a renewal package 60 days prior to your expiration. Instructions on how to renew will be included. If you need a duplicate package, contact our Membership Dept. at 800-247-1812 or email@example.com. If you already have your package but have questions, either contact your Account Executive or the Membership Dept. for assistance.
Sample warranty books are available FREE of charge to MHWC Members. Place your order either by phone at 800-247-1812, ext. 2105 or by email at firstname.lastname@example.org.
Yes, MHWC offers a variety of brochures, table displays, lot signs, etc designed to enhance your sales strategy for today’s competitive marketplace. Membership in MHWC means all these items are available to you at no additional charge!
Absolutely! Either call us at 800-247-1812, ext. 2169 or send us a quick email at email@example.com to request it. Be sure to let us know what electronic format works best for you.