Customer Service: An Added Value with MHWC/RWC Warranties

One of the often-overlooked benefits of becoming a member of MHWC/RWC is the customer service support that comes with the warranty.

Our Warranty Resolution Administrative Team fields an average of 40 calls each day from homeowners. These calls can be as simple as asking how exactly to submit a warranty request (claim), but more commonly, homeowners are reaching out because they are experiencing an issue with their home.

Our trained Warranty Administrative Assistants listen carefully to each concern and provide guidance on what is - and isn’t - covered under the warranty.

For example, if a homeowner inquires about an item not covered, we explain the coverage and the relevant exclusions, which are referenced in their warranty booklet.

This helps homeowners understand their coverage more clearly and prevents unnecessary calls to the builder regarding issues that fall outside the scope of coverage.

By Sandra Sweigert, MHWC/RWC