Program Appeal & Unique Options

When you compare new manufactured home warranties … MHWC is your clear choice!

• MHWC has 30 years of experience providing manufactured home warranties to the HUD-Code industry.
• MHWC is affiliated with Residential Warranty Company, LLC (RWC), a builder’s warranty company with nearly 40 years of experience of its own on a national scope.
• This dynamic warranty group has warranted over 3.5 million homes, amassing invaluable experience along the way.
• A vast assortment of programs and services results in our exclusive “Menu of Choices”.
• Since 2001, MHWC’s Insurer has maintained a rating of “A- (Excellent)” from A.M. Best.
• Insurer’s financial stability is beyond reproach which has $112 million in surplus equity (as of December 31, 2019).
• Rates are affordable and competitive.
• MHWC’s exclusive Incentive program yields cash back to qualifying Members for good warranty claims experience.
• FREE Marketing Materials available to Members.
• Your reputation is enhanced with prospective buyers when you provide a written & insured manufactured home warranty from the industry leader, MHWC.
• Manufactured home values may be improved with an MHWC Home Warranty at resale time.

Customer Service Management

• MHWC’s home warranty standards are clearly written based on accepted HUD-Code industry guidelines. These standards establish a reasonable third-party foundation to evaluate perceived problems.
• Issues with buyers can happen to any new home Manufacturer or Builder/Dealer. When a question or dispute arises, MHWC’s warranty provides an unbiased and impartial tool to reference in customer service discussions.
• MHWC’s dispute resolution process includes FREE mediation to resolve issues. If needed, a formal binding arbitration process is also available.
• Members’ liability is limited to the specific warranty term and coverage detailed in the warranty book.
• Warranty Training Seminars are FREE.

Incentive Program

While MHWC consistently has provided highly competitive rates, we also look for innovative ways to maintain our leadership position in the manufactured housing industry and provide additional perks to our Members. Together with RWC, our national new home warranty affiliate, MHWC offers an exclusive Incentive Program as one such added benefit to Membership.

Qualifying Members can effectively reduce their overall warranty costs simply by maintaining a high level of quality construction and customer service. The result is that Members may receive “cash” back for their excellent claims track record.

The “Perks”

• Members in the Incentive Program receive the best rate possible.
• Enrollment rates are locked-in for 5 years.
• MHWC waives the membership fees for years 2-5 – which saves the Member $1180!
• Once the distribution period begins in years 6-10, you may receive cash distributions, assuming the claims experience for your company has been minimal.
• Your overall effective rate is greatly reduced by the value of these cash disbursements.

Eligibility

• To be eligible, a Member must enroll at least 20 homes or $2 million in sales volume annually.

How Does It Work?

• It’s pretty simple, really. If your company, as a Participating Member, has few or no claims in the first 5 years, then MHWC is able to return some of the enrollment fees you paid back to you as cash distributions in the second 5 years.
• We start by setting up a separate account and both the Member and MHWC contribute a program participation fee in the first year ONLY.
• Each time you as the Member enroll a home and pay your warranty fee, MHWC deposits 30% of that fee into this Incentive account.
• Beginning in year 6 and continuing through year 10, an Incentive check will be sent to you once a year. The amount is calculated by the number of homes enrolled minus the value of claims, if any.

FREE Computerized Analysis

• Want to see how this program would work for you and your company based on your size? We will gladly create a free computerized analysis to demonstrate how the numbers add up based on your specific information. Contact us today to request yours.

Toll Free: 800-247-1812, Ext. 2149

E-Mail: sales@mhwconline.com

Warranty Training Seminars

MHWC makes available informative ‘refresher’ courses on various warranty program topics. These training seminars are FREE and are in-depth discussions of any marketing, enrollment and warranty resolutions questions you or your staff may have. Include your sales people, service technicians, administrative personnel, etc.

Topics Covered

• Warranty book layout: where to find content, warranty standards, dispute resolution process, etc.
• Coverage, exclusions and determination of responsibility.
• Structural defect definition and determination.
• Avoiding foundation perils.
• Warranty resolution process.
• Making the warranty work effectively for fair customer service.
• Limits to your liability, especially from unreasonable homeowner demands.
• Overview of all products and services available by virtue your Membership. We don’t want you to miss out on a thing!

Schedule a seminar for your company by contacting us toll free at 800-247-1812, Ext. 2149 or email us at sales@mhwconline.com.

Free Marketing Materials

One of the many advantages of your membership in the MHWC Warranty Program is the marketing support available for your use. You can enhance your sales strategy for today’s competitive marketplace by taking full advantage of MHWC’s marketing essentials.

When you include an MHWC warranty with your homes, you’re using one of the most reliable warranty products on the market, especially when compared to those companies self-insuring. Make certain you make your customers aware of the extra lengths you are going to provide them with security. We are confident that the average homebuyer today will be impressed with the level of concern you demonstrate and appreciate the extra layer of protection on their new home.

All the MHWC marketing materials are FREE of charge to Members.

• Consumer Brochures
• Brochure Holders
• Sample Warranties
• Document Folders
• Model Home & Sales Office Easels
• Window Decals
• Lot Signs
• Rider Signs
• Logos for website/ads can be emailed upon request.

Order your supplies easily by:
E-Mail: info@mhwconline.com
Phone: 800-247-1812 ext 2459

MHWC …

One of the most effective marketing tools you can use today.

Make sure MHWC is in YOUR toolbox!